Tuesday, June 12, 2007
Orientation (part 2)
6 & 7 June
Took a module regarding
SSU and CARE which talks
abt service standards. Was told there would be a test and certification and a Sunny Side Up (
SSU) egg-shaped pin will be given to us only is we passed the test.
Initially thought it would be a serious (and boring) module on service standards, urn out that this was
the most interesting module out of the orientation training. We played quite a lot of games , which turn out to be related to what we are learning.
Eg, being blindfolded and make to walk across"rivers" and "climb mountain", so as to understand how a patient might feel when he first came in ,
ie: scared, uneasy, worried.
There was also another came where the whole class of 30 having to think of ways to pass rubber balls from one to another within a time limit. The time limit was shorten greatly each round,
from 4 minutes to 1 minutes then to less than 10 seconds. In the end we broke the instructor's previous classes recording by achieving it in 4 secs. how we did it? Instead of using
conventional method of passing it from one's hand to
another's hand, we shortened the distance between each person and use everyone"s fingers instead. Purpose of the game: to remind us
abt shortening the time lapse when one task is passed from one department to another.
By the way Sunny Side up service means to :
Greet & Smile
Go the extra mile
Delighted to serve
Deliver with love
Though i
wun be dealing
with external customers, which means patients, all these information
abt improving service standards can still be applied on my daily work. As for the test, I think I am the only one in the
class who scored full parks 27/27. The instructor joked that I can conduct the next round of training but i think I am just lucky cos i did not fall for their "trick questions".\
Bumped into boss on 6 June morning again, before my classes.
Heng I had remembered to stop listening to my mp3 player as soon as I get off from the staff bus. Phew. It seems like it's his
routine to check out at his clinics first and then walked back to office
ard 8.45am. Which mean in the future, if i missed the staff bus and late by a couple of minutes, I am still "safe". :P
8 June 2006After 2 days of fun, the programmes for the day's training seems so boring. We understand it's
necessary for the respective Heads of each department to give a brief talk on their departments. However, we could not feel falling asleep. Many of us almost drifted to dreamland especially after lunch. Couldn't expect them to think of relevant games to keep us awake right?
Even the mention of having to sit for a test at the end of the day also din not help to perk us up.
All the speakers seems to understand that and shortened their speech. In the end our training ends at 4+pm instead of 5.30pm. Needless to say, we were all "上课一条虫，下课一条龙”.
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~*Harmonie's Sentimental World --心情日记*~ 
